updated on: 29-Jan-2025
At centerjo.com (“we”, “us”, “our” , “our company”), customer satisfaction is our top priority. We aim to provide clear and transparent policies regarding returns, refunds, and exchanges to ensure you have the best shopping experience. By making a purchase, you agree to the terms outlined in this Refund and Returns Policy.
Eligibility for Returns
Items may be eligible for return if they meet the following conditions:
- The product is unused, undamaged, and in its original packaging (including all tags, labels, accessories, and manuals).
- The return is initiated within 3 days from the delivery date.
- The product is defective, damaged, or incorrect upon delivery.
The following items are not eligible for return:
- Digital products (e.g., downloadable software, eBooks, or digital subscriptions) once downloaded or accessed.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Products damaged due to misuse, neglect, or unauthorized modifications.
- Gift cards or vouchers.
Return Process
To initiate a return, please contact us at contact us.
Provide the following information:
- Order number and purchase date.
- A brief explanation of the reason for the return.
- Photographic evidence if the product is defective, damaged, or incorrect.
Once your return request is approved, we will provide you with detailed instructions on how to return the item, including the shipping address.
Shipping for Returns
- Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect upon delivery.
- If the return is due to a defect, damage, or incorrect item, we will provide a prepaid shipping label.
- Ensure that all returned items are securely packaged to prevent damage during transit. We are not responsible for items lost or damaged during return shipping.
Refund Process
- Refunds will be processed only after the returned item is received and inspected to ensure it meets the eligibility criteria.
- Refunds will be issued to the original payment method used at checkout. If the original payment method is unavailable, a store credit or alternative refund option may be provided.
- Refund processing timelines:
- Inspection and approval of the return: 2-3 business days.
- Refund to original payment method: 3-5 business days after approval.
Exchanges
- Exchanges are allowed for defective, damaged, or incorrect items.
- To request an exchange, follow the Return Process outlined in refund process section.
Cancellations
Order Cancellation by Customer:
- You may cancel your order before it is shipped. Once the order is dispatched, cancellations will be treated as returns.
- Contact us immediately if you wish to cancel an order.
Order Cancellation by Us:
- We reserve the right to cancel orders for any reason, including:
- Fraudulent or unauthorized activity.
- Errors in pricing or product description.
- Items out of stock.
- If we cancel your order, you will receive a full refund.
Refunds for Digital Products
- Digital products, such as software or eBooks, are non-refundable once downloaded or accessed unless the product is defective or there was an error in delivery.
- Contact us for technical issues or support related to digital products.
Exceptions for Refunds and Returns
- Refunds will not be issued if the returned item:
- Shows signs of wear, damage, or alteration.
- Is missing components, including original packaging, tags, or accessories.
- We reserve the right to deny refunds or returns if the policy is misused or abused.
Contact Us
For return, support or any other inquiry you may contact us here
Amendments to This Policy
- We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice.
- Changes will be posted on this page with the updated “updated on”.
- By continuing to use our services, you agree to the updated policy.
